Balance: pay period resets

Experiencing a reset in your balance can sometimes raise concerns, but there's a simple explanation.

If you've noticed your balance has been reset to zero, it's likely due to the your company's recent payroll processing. Any cash balance you had from the previous pay period will automatically be carried over to your upcoming paycheck. 

Put plainly: any money you did not withdraw from Rain will be on your paycheck.

As you resume work in the new pay period, you can expect your balance to gradually increase over time.

This balance reset is a standard part of the payroll cycle, ensuring financial management. If you've got questions about the dates of your current pay period, our user care team is available to provide assistance and address any questions you may have.