Balance: pending hours (self-reporting)

Encountering pending hours in your Rain app can be attributed to a few factors that need to explained.

If you've self-reported your hours, it's important to recognize that their approval hinges on your employer's specific policies, which might not make this feature available to all users. Typically, most employers aim to approve these hours within 24 hours from your clock-out time, ensuring timely updates to your balance.

For users who don't need to report their own hours to use the service but notice their available balance hasn't been updated, the cause might be the time needed to receive your hours from your employer. This timeframe can vary significantly between different employers. 

Some companies might provide the hours as swiftly as four hours after your shift ends, while others may take up to 24 hours to process and transmit this data to us.